Learning Area 1: Goals

What should we aim to achieve through our communications efforts?


The goals of development communication are expanding beyond institutional visibility. Communications today is central to achieving core organisational and policy objectives.

This means that communicators need to aim for deeper knowledge among their audiences. They need to raise public awareness not just about the work of their organisations, but about sustainable development and international co-operation in general. They need to engage citizens by promoting action, changing attitudes, and seeking advice from a broad set of constituencies.

Infographic - 4 goals for development communicators


Some communicators still focus narrowly on institutional or brand visibility. However, achieving the SDGs requires citizens to have a deeper understanding of sustainable development and international co-operation. Without public support, development organisations will lose their license to operate and implement policy reforms. Communicators need to:

Yet awareness and positive attitudes are not enough. Communicators need to align their policy and communications goals to help promote behavioural change among citizens and stakeholders. Ultimately, the aim of communications should be to help achieve sustainable development. Communicators’ goals can include:

  • More sustainable lifestyles. Worldwide, 4 in 5 consumers feel strongly that the companies they buy from should help to improve the environment.
  • Public participation in policymaking. In a survey of 100 government leaders, 61% admitted they were not “very effectively” collecting feedback from communities.
  • Changing norms. In 2018, DevCom focused on how campaigns can help promote gender equality and tackle discrimination against women and girls.


  1. Use DevCom’s work on Listening Architectures to identify specific goals and indicators.
  2. Link up with the global education community, which has well-defined goals related to the knowledge needed for sustainable development and global citizenship, including SDG 4.7.


In 2019, the European Union’s #2030isNow campaign visited festivals across the continent to help citizens learn about the SDGs and the EU’s efforts to promote development.

In 2017, Canada decided to seek advice in the design of its Feminist Development Assistance Policy, hosting over 300 consultations and engaging 15,000 people around the world.

In its 2017 Voluntary National Review, Nigeria committed to large-scale awareness-raising campaigns designed to tackle gender discrimination.